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Job Description

JOB TITLE

DEPARTMENT
LOCATION
REPORTS TO
STATUS
START DATE
COMPENSATION

IT Sr. Specialist

Administration
Paramus NJ
Associate Director
Regular, Full-time, Exempt
ASAP
Competitive

Job Summary Support the company’s internal IT, Help Desk, network and computer systems, laptop, smart phone, copy machine, email system, etc. Perform IT projects in implementation, systems integration, maintenance, etc.
Essential Duties and
Responsibilities
(Include but not limited to
the following.
Other duties may be assigned)
  • Assist the company’s IT in the day-to-day activities in installation, diagnosis, trouble-shoot, documenting, maintenance, while ensuring optimal system performance.
  • Perform inventory of company’s hardware equipment.
  • Provide support and assistance for any Help Desk task and able to escalate with external IT vendor as needed.
  • Coordinate and support end-user system and computer set-up, upgrade or cancellation.
  • Provide end-user basic training as needed.
  • Support business units with project systems implementation, integration and maintenance.
  • Assist in NS Pharma’s company website update, maintenance as necessary or needed with the support of IT Japan vendor.
  • Provide answers to questions about computer system, software, network, etc. from employees including a remote location and able to escalate to IT vendor if necessary or required.
  • Be able to recommend propose software, hardware, and/or network systems to contribute in the efficient and effective operations of the company.
  • Be able to watch out for any change and/or update relevant in the IT landscape and report and/or recommend to Management as needed.
Qualifications
  • Good knowledge of network and PC hardware
  • Working technical knowledge of current network protocols, operating systems, and standards
  • Working technical knowledge in MS Professional, MS Windows, Internet, Project Management Systems, Office 365 (SharePoint, Teams), etc.
  • Ability to interact with external IT vendor to find resolution
  • Work independently with some supervision for guidance
  • Team player
  • Detail oriented
  • Ability to multi-task
  • Strong customer relations
  • Willing to go above and beyond to get the job done
  • Must be able to work effectively in a multi-cultural, global team environment as responsibilities include collaboration with internal and external Japanese colleagues NS Pharma Japan (HQ).
  • Prefer bilingual in Japanese and English but not required.
Education and/
or Experience
  • Bachelor’s degree in Computer Science or related discipline
  • 5 + years experience in Help Desk or IT preferably in the pharma or healthcare industry
  • Prefer Certification in Microsoft, IC3 or any related certification.
  • Experience with Help Desk Support
  • Hands-on software troubleshooting experience