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Job Description

JOB TITLE

DEPARTMENT
LOCATION
REPORTS TO
STATUS
START DATE
COMPENSATION

DMD Patient Engagement Lead (PEL)

Patient Services
Paramus, NJ
Director, Patient Services/Market Access Marketing
Regular, Full-time, Exempt
ASAP
Competitive

Job Summary This position is a key field-based member of the Market Access Patient Services team responsible for contacting designated accounts and providing support to Healthcare Professionals (HCPs).
Essential Duties and
Responsibilities
(Include but not limited to
the following.
Other duties may be assigned)
  • Serves as the primary HCP interface for the insurance support, problem resolution, access support, office staff, education.
  • Work with NS Pharma Insurance Support partner and Specialty Pharmacy as the primary point of contact.
  • Deliver NS Pharma Patient Services programs that educate HCP’s on the total offerings that support NS065 with treatment initiation, affordability solutions and nursing support.
  • Work collaboratively with all appropriate field roles (Sales Manager, National Account Managers, Field Reimbursement Managers) and coordinate with the NS Pharma Case Managers.
  • Act in accordance with NS Pharma guidelines, practices and requirements and all applicable laws and regulations for the pharmaceutical industry.
Qualifications
  • Delivering impactful results.
  • Deep understanding of local, regional, and national insurance authorization policies and barriers.
  • Knowledgeable in all applicable laws and regulations and maintain high ethical and compliance standards aligned with NS Pharma’s Code of Conduct and other guidance provided.
  • Demonstrated trustful relationships with internal and external stakeholders to accelerate business achievements; encourage and leverage diversity to improve outcomes.
  • Seek new opportunities to create value for patients.
  • Demonstrates curiosity and learns from the experience of success and failure; proactively shares knowledge with others in order to affect continuous improvement.
  • Supports the implementation and acceptance of change across organization.
  • Challenge the alignment of actions/initiatives against NS Pharma strategies, values and sense of purpose.
  • Must be able to work effectively in a multi-cultural, global team environment.
  • Ability to drive and/or fly to meetings and client sites.
  • Some overnight travel required 30-50%, depending on geographic assignments.
Education and/
or Experience
  • BS, BA required; MBA preferred
  • Case management, patient services, or pharmaceutical market access experience a plus.
  • At least 2+ years in a Specialty Pharmaceutical field-based role.
  • At least 1+ years in a role centered on the marketing of services to help patients gain access to and/or use a specialty branded drug.
  • Proven understanding of pharmacy benefit designs, prior authorization processes, and specialty pharmacy treatment pathways.
  • Proven ability to build, maintain and influence effective working